Technical Customer Support In German - Voice/Email/Chat

Project Industry: Search Engine
Location: Oriente - Lisbon
Language Requirement: German Native + English (B2)
Salary Package:
Base Salary: 1100 EUR(* 14 month), 15400 EUR per annumComplexity Bonus: 135 EUR (*11 months), 1485EUR per annumMeal Allowance (net): 7.23 EUR per day, 1908,72 EUR per annumTransport Allowance: 20 EUR per month, 240 EUR per annumPossible Gross Annual Income: 19033,72,EUR including base salary, complexity bonus, meal, and transport allowancePerformance Bonus: 120 EUR per month, 1440 EUR per annumHealth Insurance: Provided since day 1 (free after 6 months)
Schedule:
Monday to Friday: 08:00 - 20:00 (Rotational)Saturday and Sunday: 08:00 - 17:00Days off: 2 days Rotational
Key Responsibilities:
As a Technical Customer Support Specialist, you will:
Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social media, and messaging channels.Adapt communication style to match the brand's voice across various channels, including social media, forums, and ecommerce platforms.Handle customer complaints effectively, escalating when necessary as per documented procedures.Respond promptly to customer requests and accurately document case information.
Qualifications:
Native proficiency in German with formal speech and excellent writing skills.Proficiency in English (B2 level).Previous experience in technical customer support or a related field preferred.Strong communication and empathetic skills.Excellent problem-solving abilities and attention to detail.Familiarity with communication tools and customer support software.
Joining Options: 9/10
Hiring Process:
Application reviewLanguage assessment1 or 2 German interviews with the client
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