Technical Customer Support - German SpeakerPortugal, HomebasedWe are looking for a Technical Customer Support - German Speaker. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. This position will also involve performing troubleshooting steps for access-related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.If you want to play a key role in a multicultural, dynamic and committed fun team, this could be the role for you!Our ideal candidate: Skills & other requirementsAt least 2 years of call center experience.German Speaker / High English Level.Helpdesk / Technical Support background is required.Amenable to shifting schedules.Understands key performance indicators.Understand the relationship of work quality and how it impacts efficiency.Has a good stint in previous organizations – not a call center hopper.Ability to work with other team members.Understands technical troubleshooting (e.g., Active Directory, LAN, Sound Card, Routers, etc.).Strong logic formulation or thought process.Ability to learn quickly.Strong communication skills.Team player.Ability to think out loud.Are you interested or do you know the ideal candidate?Before applying, you must inform your Manager.Mandatory at least 12 months of service with the Company before applying for any internal vacancy.Please note that it is necessary for your application to be registered in our Talent Network to process your candidacy.Why Join?Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools, and, in our opinion, some of the finest minds in the Healthcare industry.You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.It's an exciting time to join and reimagine what's possible in healthcare.IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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