You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime!Your responsibilities and impact as Technical Customer Advisor:Provide support on customers by responding to inbound requests + document relevant case informationAssist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channelsAdapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channelsEnsure excellent customer satisfaction through responding in an appropriately and friendly mannerYou will work in a multicultural environment alongside a diverse teamSkills, qualifications and interests you need to succeed in this role:You are a native Dutch speaker (this is a must!) + you have good level of EnglishYou are looking for a job opportunity abroadYou are motivated and committed to your workYou have no troubles with writing in DutchYou are a team player and willing to work with many other nationalitiesSales/ Commercial background is a plusPrevious experience in Customer Service or credit recovery experience is a plusWhat is in it for you?CDI - 3 months of trial periodWorking hours: 40h/week, 5 days/week, Monday to Friday (rotating shifts) 8am to 8pm - Saturday and Sunday 8 am to 5 pmA package in line with the market: 1100€ gross / month x 14 months + up to 120€ / month bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentFully paid training, professional development and career evolutionYour Future Company.Started by two French entrepreneurs in the year 2000, this company has become an international Customer Experience Specialist. Currently, they are a global presence employing over 50,000 worldwide.In their international hub in Lisbon, they take care of customer service experiences on behalf of some of the world's most progressive brands.
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