This Technical Consulting Engineer position offers hybrid working but you must be based in Portugal. No travel is required but it is preferable for the Lisbon office to be in reach, but not essential.
The Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers. You will work with other stakeholders in Cisco – your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, and field escalation managers.
What you'll do
Actively assists other Technical Consulting Engineers and Global Delivery Partners worldwide in problem resolution.
Interacts effectively with Engineering to solve complex problems.
Submits effective escalations with Engineering teams.
Guides team members in successful interactions with the Engineering teams.
Works to improve the interactions quality of the local team with Engineering.
Recognizes and submits bugs with required related information.
Mentors others to file bugs.
Acts on pervasive bugs and issues within technology domain.
Provides escalation support, and lab setup expertise.
Builds shared and reusable lab setups.
Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners, and customers for global use.
Actively mentors and develops others, including Global Delivery Partners.
Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions.
Leads in the development of digital intellectual capital (e.g. scripts, digital signatures) by identifying gaps and delegating contributions.
Works with team leaders from worldwide technology teams within Cisco to ensure global quality and consistency and proper collaboration to ensure a seamless experience for our customers.
Who You are
You are an accomplished engineer with extensive experience of problem resolution who enjoys a fast paced environment at the cutting edge of technology.
Our Minimum Requirements For This Role
Requires BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience.
Has working knowledge of software languages to understand the scope and content of bug fixes and code commits.
Has a passion for automation, orchestration and/or virtualization to automate and simplify repetitive analysis or lab tasks.
Has working knowledge or ability to learn other (non-Cisco) technologies and how they interoperate as part of a network solution.
We'll be very impressed if you also have:
Knowledge and experience with Cisco wireless products.
Hold a current valid industry recognizable accreditation (CCNP, CCIE).
Knowledge of programming language (preferably Python).
Excellent written and verbal communication, interpersonal, and presentation skills.
Ability to function effectively in ambiguous circumstances.
Shares information and communicates clearly with worldwide team members to improve team effectiveness.
Ability to be calm and lead escalated situations towards resolution.
Have the ability to quickly learn new or unfamiliar technologies and products using documentation and internal resources and apply that knowledge in real world situations.
Have the ability to lead by example on soft skills and mentor other engineers on communication and soft skills.
Have the ability to create training content from engineering documentation and/or personal work experience in collaboration with other leaders.
Who you'll work with
You will work primarily within the Cisco wireless technology area. You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.
We offer free/unlimited access to any of Cisco's hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments, you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model, or even module. If you enjoy configuration and setting up network devices, this is the job for you!
#J-18808-Ljbffr