This Technical Consulting Engineer position offers hybrid working but you must be based in Portugal. No travel is required but it is preferable for the Lisbon office to be in reach, but not essential. Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers.
You will work with other stakeholders in Cisco – your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers. What you'll do Actively assists other Technical Consulting Engineers and Global Delivery Partners in problem resolution. Interacts effectively with Engineering to solve complex problems. Submits effective escalations with Engineering teams. Recognizes and submits bugs with required related information. Acts on pervasive bugs and issues within technology domain. Provides escalation support, and lab setup expertise. Builds shared and reusable lab setups. Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners and customers for global use. Actively mentors and develops new hires, including Global Delivery Partners. Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes to the development of digital intellectual capital (e.g. scripts, digital signatures). Who You are You are an accomplished engineer with experience of problem resolution who enjoys a fast paced environment at the cutting edge of technology.
Our Minimum Requirements For This Role Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-6 years related experience. Has working knowledge of software programmability, automation, orchestration and/or virtualization to participate in hackathons and coordinated group efforts Aspire to develop a solid understanding of modern enterprise networks and wireless technology We'll be very impressed if you also have: Knowledge and experience with Cisco wireless products Hold a current valid industry recognizable accreditation (CCNP, CCIE) Knowledge of programming language (preferably Python) Excellent written and verbal communication, interpersonal and presentation skills. Developing ability to function effectively in ambiguous circumstances. Shares information and communicates clearly with site and/or regional team members to improve team effectiveness. Have the ability to work under pressure and good prioritizing skills Have the ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations Have skills to work independently as well as in very diverse team environment Have strong analytical and problem-solving skill Who you'll work with You will work primarily within the Cisco wireless technology area. You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.
We offer free/unlimited access to any of Cisco's hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module. If you enjoy configuration and setting up network devices, this is the job for you!
Why Cisco We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
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