.This Technical Consulting Engineer position offers hybrid working but you must be based in Portugal. No travel is required but it is preferable for the Lisbon office to be in reach, but not essential. Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers. You will work with other stakeholders in Cisco – your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers.What you'll doActively assists other Technical Consulting Engineers and Global Delivery Partners worldwide in problem resolution.Interacts effectively with Engineering to solve complex problems.Submits effective escalations with Engineering teams.Guides team members in successful interactions with the Engineering teams.Works to improve the interactions quality of the local team with Engineering.Recognizes and submits bugs with required related information.Mentor others to file bugs.Acts on pervasive bugs and issues within technology domain.Provides escalation support, and lab setup expertise.Builds shared and reusable lab setups.Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners and customers for global use.Actively mentors and develops others, including Global Delivery Partners.Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions.Leads in the development of digital intellectual capital (e.G. scripts, digital signatures) by identifying gaps and delegating contributions.Work with team leaders from worldwide technology teams within Cisco to ensure global quality and consistency and proper collaboration to ensure a seamless experience for our customers.Who You areYou are an accomplished engineer with extensive experience of problem resolution who enjoys a fast paced environment at the cutting edge of technology.Our Minimum Requirements For This RoleRequires BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience.Has working knowledge of software languages to understand the scope and content of bug fixes and code commits.Has a passion for automation, orchestration and/or virtualization to automate and simplify repetitive analysis or lab tasks.Has working knowledge or ability to learn other (non-Cisco) technologies and how they interoperate as part of a network solution.We'll be very impressed if you also have:Knowledge and experience with Cisco wireless products.Hold a current valid industry recognizable accreditation (CCNP, CCIE).Knowledge of programming language (preferably Python).Excellent written and verbal communication, interpersonal and presentation skills.Ability to function effectively in ambiguous circumstances