Your responsibilities and impact as a Technical Consultant will be:
Providing support to customers by responding to inbound requests and document relevant case information
Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
Skills, qualificationsand interests you need to succeed in this role:
A native level of Germanand a good level of English
Ideally having a sales or a commercial background
Preferably having a previous experience in customer service or credit recovery
Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism
Being a real team player and committed in your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Portugalfor an international career and life experience Having a valid Portuguese work permit (required)
What's in it for you?
CDI - 3 months of trial period
Working hours: Monday to Sunday, rotating shifts 8am to 5pm
A package in line with the market: 1100€ gross/month (paid 14x) +100€ / month performance bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industryA multicultural and international environment
Fully paid training, professional development and career evolution
Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbonhub.
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
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