Technical After Sales Representative – North Portugal

stow is one of the leading suppliers of storage solutions. Our core activity is the development, manufacturing and installation of top-quality racking systems for the storage of palletized or small goods and longer items, as well as mezzanine structures.
Job Description As an After Sales Representative you will play a critical role in maintaining client satisfaction, acting as a technical partner to our valued clients, managing their inquiries, coordinating with internal Technical and Backoffice teams, and handling clients' concerns, to ensure a long-term relationship.
Main Responsibilities: Manage the order portfolio of the existing customers and look for new market opportunities, autonomously in own region
Liaise with Technical team to prepare inspections, repairs and spare-parts quotes, and present them to clients
Schedule inspections with clients, inspect the technical condition of their warehouse racks and draft the inspections reports
Coordinate repairs with Backoffice team, to assure all issues are addressed swiftly
Regularly follow-up with clients and assess sales opportunities
Strive for developing a solid long-term relationship with clients, acting as technical partner for warehouse racks
Qualifications Previous experience in an after sales, customer service, or technical support role
AutoCAD 2D and technical knowledge related to racking industry, namely N15635, is a plus
Excellent problem-solving skills with a customer-first attitude
Strong communication skills, both verbal and written (English is a plus)
Additional Information What can we provide you?
Working closely together with other rack stars in an open and enthusiastic culture
An attractive salary and a comprehensive benefits package, in an international environment

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