.The Technical Account Manager (TAM) plays an integral role in supporting Tock's customers and partner's technical requirements. You will bridge the gap between our customers, account management, product teams, and third parties. You will provide technical expertise and support throughout the customer lifecycle for API, webhooks, POS integrations and more.This is a hybrid role working from our Chicago office three days per week. You will report to the Senior Director of Account Management. You'll Get To… Work with customers to understand their technical goals, including API and webhooks, and integration points between Tock and other third party providers (POS, loyalty). Provide guidance to customers and partners on how to effectively use Tock's APIs to meet their specific needs. Be the primary contact for customers and partners regarding API and webhook-related questions and issues. Collaborate with the Product and Engineering teams to address customer feedback, monitor the troubleshooting of technical issues, and implementation of enhancements or fixes. Provide feedback to Product on how to improve API and integration documentation. Assist customers with setting up point-of-sale (POS) and non-POS integrations. Support customers with setting up and configuring widgets on their websites or platforms. Who We're Looking For Bachelor's degree in Computer Science, Engineering, or related field. 3+ years experience in a technical customer-facing role, ideally in a SaaS environment. 3+ years experience with APIs, webhooks, POS and non-POS integration technologies. Ability to navigate, escalate and lead efforts on complex customer requests involving multiple internal and external teams and enterprise systems. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Exceptional problem-solving abilities and a customer-centric mindset. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Work cross-functionally with teams and departments fostering collaboration and ensuring a unified approach. 1+ years of experience with Redash, SQL, Big Query and Looker ideal. Benefits & Perks A choice between medical plans with an option for 100% covered premiums Flexible paid time off 401k with employer match Paid parental leave Fertility and adoption benefits Education reimbursement Pretax commuter benefits Employee Assistance Program Charitable donation match 6 Global Employee Resource Groups (ERGs) Cash Compensation Range: $72,500 – $116,150 USD The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors