Are you looking for an exciting opportunity in a fast-paced, innovative environment? Join a well-known company and help deliver exceptional customer service while living in one of the most vibrant and culturally rich cities in Europe – Lisbon! As a Customer Support Specialist, you will manage customer inquiries related to product features, technical issues, and other questions. You'll resolve customer requests regarding e-commerce, software, hardware, and wireless connectivity issues, ensuring high-quality service every time.
What you'll be doing:Customer Interaction: Respond to customer requests via phone, email, chat, social media, and messaging channels, providing pre-sales, general inquiries, and technical support.Technical Problem-Solving: Offer solutions to technical issues such as product setup, wireless connectivity, and software or hardware troubleshooting.Consistent Service Delivery: Maintain a consistent and professional brand voice in both private and public interactions, ensuring customer satisfaction.Ticket Management: Manage your own ticket queue, resolve issues efficiently, and escalate complex cases to higher support tiers as needed.Collaboration: Work closely with technicians to resolve more complex technical help tickets and ensure prompt issue resolution.Proactive Feedback: Review and provide valuable feedback on help content to improve the overall customer service experience.Flexibility: Work flexible hours, including evenings, weekends, and holidays as needed.Additional Tasks: Perform other assigned duties to ensure seamless customer service delivery and contribute to improvements in processes.The job is perfect for you if you:Have native-level of German or Dutch or French native language skills.Understand and speak advanced English (B2 level).Are passionate about delivering top-notch customer service and resolving technical issues.Are a strong communicator with the ability to explain complex technical information in simple, easy-to-understand terms.Are motivated to live and work in Lisbon for an extended period.What you can expect:Quick Start Date: Begin your new career in January and start your exciting new role!Attractive Salary: Enjoy a salary starting from €1,150 gross per month, along with a monthly food allowance of €150 net.Permanent Contract: Full-time, with fixed working hours from Monday to Friday (8:00 AM - 8:00 PM) and weekends (8:00 AM - 5:00 PM), based on your shift schedule.Modern Equipment: Receive the latest tech for your home office, delivered to your door before your start date.Comprehensive Training: Benefit from in-depth technical training in your first weeks to be fully prepared for the role.How to successfully apply:Send us your CV (preferably in English) via the application form with just a few clicks.We will contact you by phone shortly after.If everything looks good, you'll take a few easy online tests to demonstrate your German / Dutch and English skills. Don't worry, instructions will follow.Next, a recruiter from Lisbon will contact you to review the test results and describe your new work environment. You'll also impress with your personality and charm, making it clear that you're the perfect fit for the position.If all goes well, you'll receive the official job offer and be ready to start!Apply easily by clicking the button and let's find out if this job is right for you.
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