Tech Ops Support Engineer

Department: Technical Operations
Reporting to: Head of Technical Operations
Join RONIN, part of the Rippleffect Group, a partnership of highly-connected digital brands, with an international presence and curiosity at its core.

RONIN goes beyond traditional data collection, finding hard-to-reach respondents and helping clients make informed decisions from global research. We are a global, market-leading research organisation of over 30 years, with award-winning, multichannel data collection methods, and recognised leader in B2B, Healthcare and hard-to-reach survey research. We are pioneers in online, CATI and digital recruitment, conducting complex multi-country studies in more than 50 languages across the world.
The OpportunityThis is an exciting new role and a great opportunity for a TechOps Support Engineer looking to develop their career in an international context.
You will be a key member of the TechOps team and work collaboratively across RONIN and the Rippleffect Group, as we build velocity to enable our core services to deliver 24/7 services to our global clients. It is an exciting time to join us as we continue to establish a global presence beyond our current locations in Hong Kong, USA, Europe (Germany and Portugal) and the UK.
Key duties of this roleKeep computer systems running smoothly and ensure users get the maximum benefit from them.Install and configure computer hardware operating systems and applications.Monitor and maintain computer systems and networks.Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.Troubleshoot system and network problems, diagnosing and solving hardware or software faults.Replace parts as required.Follow diagrams and written instructions to repair a fault or set up a system.Support the roll-out of new applications.Set up new users' accounts and profiles and deal with password issues.Respond within agreed time limits to call-outs.Work continuously on a task until completion (or referral to third parties, if appropriate).Prioritise and manage many open cases at one time.Rapidly establish a good working relationship with customers and other professionals, such as software developers.Test and evaluate new technology.Conduct electrical safety checks on computer equipment.About youA self-starter; happy working on your own initiative, being able to troubleshoot IT issues.Excellent telephone manner, including listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.Patient and courteous.Comfortable in an autonomous setting.The ability to think logically.A good memory of how software and operating systems work.Problem-solving skills.The ability to prioritise your workload.Enjoy working collaboratively and are adept at building good relationships with others.Essential Skills and KnowledgeMicrosoft including Office 365, Windows desktop and server operating systems.Basic networking skills and network security.Troubleshooting and research skills.Experience in technical, desktop support environment.Knowledge and Experience - Nice to haveConfirmit or other CATI survey systems experience.Cloud or other virtualisation experience.ISO27001 implementation knowledge.LocationThis role will be based in our office in Porto, Portugal.
We are keen to support work/life balance and promote hybrid working. We encourage our team to spend at least three days in an office per week in accordance with business need.
About UsRONIN International are a market-leading research organisation whose comprehensive range of services help organisations fully understand the thoughts and behaviours of their customers. We have an excellent track record in delivering thorough and insightful results to even the most challenging briefs. Offering both qualitative and quantitative market research worldwide, we are proud to be the research partner of many leading global brands.
Our clients are the largest firms in the Technology and Healthcare sectors, including IBM, Microsoft and Sanofi, plus market research agencies and consulting firms such as Kantar, GfK and Ipsos, who use our Global Data Collection Centre for consistent, high-quality data.
RONIN International and its international subsidiaries, RONIN Research GmbH in Germany, RONIN Research Inc. in the USA and RONIN Research HK in Hong Kong, are part of the independently owned Rippleffect Group, alongside Reading Room, a user-led, data-centric consultancy helping clients realise their digital ambitions, from deep dive and digital strategy, through to design, technology and communications.
Why, and how to apply…If you are looking for a new challenge with opportunity for growth and impact with a growing team and business, get in touch with us right away - apply with your CV & a short cover note highlighting why you are interested in this role and joining RONIN.
If you are interested in becoming part of our team, please click here to APPLY NOW.
Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won't ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don't apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role.
Apply early! This opportunity may be closed early if we receive a sufficient number of applications.Please note: Whilst we would like to acknowledge every application received, it may not be possible for us to do so if we receive a high number of applications. If you do not hear back from us within two weeks of submitting your application it will be because your application has not been successful.Given the nature of the business and our clients' requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check (or country equivalent) and pre-contract references. RONIN International is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination.We base all our employment decisions on merit, job requirements and business needs.The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

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