Job Description - Team Leader M/F - fluent in German and English - CDI - Porto - Hybrid (CSP_FPLA_358_2024)Team Leader M/F - fluent in German and English - CDI - Porto - Hybrid(Job Number:CSP_FPLA_358_2024)Team Leader – Fluent in German and English – M/F – Oporto – Open Ended Contract – HybridWHO ARE WE ? BNP PARIBAS CARDIF, the Insurer for a Changing World.We are the world leader in the creditor insurance market with strong positions in savings and protection insurance in more than 30 countries all around the world. European Service Center - Cardif Services, European Platform of Services with a diversity of processes aiming to bring excellence to our Internal Clients, being part of BNP Paribas Cardif, is an organization dedicated to providing other BNP Paribas Cardif entities with a diversity of processes and services connected to insurance activity. We aim to bring excellence to our internal clients, ensuring highest levels of efficiency and reliability. With over 480 employees and 6 working languages, we are a multicultural and a diverse team, operating in Porto and Lisbon, Portugal. We are currently looking for a Team Leader (M/F) based in Oporto BE PART OF OUR EXTENDED WARRANTY MANAGEMENT INTERNATIONAL TEAMThis Team based in Porto city was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.Today German and Italian are our main markets but We have already started the operation in Spain, Portugal and Check Republic and We intend to open England, Sweden and more, until 2025.Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management request for multiple products depending on the country and partner, all from the same platform and location. YOUR FUTURE MISSION IN EWM TEAM Ensure the SLAs agreed with our client and assist in operational auditsMaintain updated Operational guidance documentation in accordance with frequent product launches or updates and guide the team throughout these updatesMaintain a healthy team spirit while leading the teamSupport the team member in the daily activitiesSupport clients Project Manager with new product processes design AS OUR NEW TEAM LEADER, YOU MUST HAVE: Strong leading skills Contract management and/or Automotive technical skill are not a must but very valuedAbility to apply and improve an already defined processBe agile with the change managementVery good communication skills and feel at ease in an international contextBe fluent in German and have a good English level WHAT DO WE OFFER Besides our attractive salary, you will benefit : Meals asportation allowanceChild allowancePrivate Health Insurance including spouse and descendants, Life Insurance, Travel InsuranceHybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees Continuous development and career growth opportunities on a local and global levelAnd much more… The work environment is important!·Benefit from our modern amenities, including zen and creative rooms amongst others, many discounts from our group platform, free language courses, doctor on-site & remote and diverse company events, Work in a multicultural environment with multiple nationalities,Be part of a people care company with a strong & continuous growth investing in its employees through training and career opportunities. Our commitments to you • Diversity and Inclusion commitmentBNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. • Commitment towards work/life balanceAt BNP Paribas Cardif we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working. • Remote Working ConditionsAt BNP Paribas Cardif, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. If your profile and motivations matches our needs and you feel motivated to join our company, do not hesitate in sending us you application. We will be delighted to consider you for this position. Please note that only applications submitted with CV, Cover letter & Certificate of Studies will be considered and move forward in the application process.Primary Location:PT-13-PortoJob Type:Standard / PermanentJob:CUSTOMER RELATIONSHIP MANAGEMENTEducation Level:Secondary EducationExperience Level:At least 3 yearsSchedule:Full-timeEntity:PRT - Cardif Support
