.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Team Leader in Lisbon, Portugal you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Team Leader, you will: Supervise, monitor and develop a team of Customer Advisors. Closely monitor the SLA's and KPI's of the project. Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. Create an inspiring team environment with an open communication culture Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth and internal progress in different job positions. Your qualifications Concentrix is a great match if you: Have a high level of French (written and oral) and proficiency in English (written and oral) Have at least 1 year of previous experience in Team Management (mandatory) Have In-depth knowledge of performance metrics (KPI's) Have Good IT skills, especially in MS Excel Have excellent communication and leadership skills If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role
