WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team who deliver operational excellence through innovation and streamlined solutions every single day.
The Opportunity
As a Country Leader, your role will be pivotal in driving operational excellence and strategic growth within your assigned region. This position combines leadership, operational management, and strategic planning to ensure the Hub delivers high-quality support to the organization while optimizing costs and efficiency.
Key Responsibilities
Operational Excellence Oversee the day-to-day operations of the Hub, ensuring efficient delivery of services.
Develop and monitor key performance indicators (KPIs) to track the team's performance and drive improvements.
Client Relationship Management Build and maintain strong relationships with internal clients, understanding their needs and ensuring high levels of satisfaction.
Collaborate with business unit leaders to align service offerings with their evolving requirements.
Manage service level agreements (SLAs) and ensure they are met or exceeded.
Recruit, develop, and retain top talent within the Hub.
Provide leadership and mentorship to team members, fostering their professional growth and career development.
What You'll Bring
Fluent in French (minimum C1, expected C2).
Proven leadership experience in a shared services or similar operational environment.
Strong understanding of business processes across various functions (e.g., Finance, HR, IT).
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
Strategic thinking and problem-solving capabilities.
Experience in change management and organizational transformation.
Proficiency in data analysis and performance metrics.
Knowledge of relevant regulatory requirements and industry best practices.
As a Country Leader in a Shared Service Center, you will play a crucial role in driving operational efficiency, fostering innovation, and delivering value to the organization. Your success will be measured by your ability to optimize service delivery, reduce costs, and contribute to the overall strategic goals of the company.
Why WTW?
At WTW, we offer more than just a job—we offer a career. Here's what you can expect:
Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
Community and Celebration: Participate in corporate events and celebrate our successes together.
Join Us!
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it's a journey. Apply now and turn your potential into success with WTW!
Willis Towers Watson is an equal opportunity employer.
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