Do you see yourself as a people person and a leader?
As a Team Manager, you are part of the Operations team, the center of our business.Within the role you get the chance to manage a team of our agents. You will coordinate your team with other Team Managers of the project to achieve positive results for a client. Best of all, you will get a chance to hone your skills, learn, and build your career.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.
Within your role, you will:
Coordinate day-to-day activities within your team
Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs
Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients
Supervise the performance of your team, identifying ways to work more effectively
Report the overall performance of your team and suggest possible areas of improvement
Lead by example and help your team achieve its full potential.
What will make you successful for the role:
A C1 level of English Language (both written & spoken)
Min. 1 year of Team Manager experience, preferably in the BPO industry
Excellent command of Microsoft Office tools (especially Excel)
Good communication and leadership skills
Ability to adjust your frame of thinking and quickly change priorities to meet deadlines
Proactivity, driven to suggest and implement quality
Our offer:
Competitive salary package (Base salary + Performance Bonus + Meal Allowance)
Great work/life balance
Hybrid work Policy
Multi-cultural and Teamwork environment
Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Job Types: Full-time, Permanent
Experience:
Team Leadership in BPO: 1 year (Required)
Language:
English (Required)
Location:
Lisboa, Distrito de Lisboa (Required)
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