POSITION DETAILS:LOCATION: LisbonDEPARTMENT: Customer Success ManagementREPORTS TO: Manager, Business ConsultingPOSITION SUMMARY:Broadvoice is looking for a Team Leader, Business Consulting to join our growing team. A successful candidate will orchestrate the customer journey through proactive engagement strategies, guide Broadvoice's customers to their desired outcomes, and drive value. By monitoring the health of the customer relationship, the CSM will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.YOUR DAY-TO-DAY:Coordinate and guide the Customer Success team to align with company and client goals.Hold regular meetings to set goals, share feedback, and address challenges.Act as the primary point of contact for complex or escalated client issues.Track customer health scores and take proactive steps to reduce churn.Develop customized success plans for strategic clients to ensure long-term satisfaction.Encourage proactive client communication and promote best practices within the team.Identify opportunities for upselling, cross-selling, and increasing customer retention.WHAT YOU BRING TO THE TEAM:Excellent communication and leadership skills.Analytical knowledge to interpret data and reports.Ability to resolve conflicts and prioritize tasks.Empathy and customer focus.Fluent in Spanish.ABOUT BROADVOICE:Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks. Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.
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