People deserve more from their money. More visibility, morecontrol, more freedom. And since 2015, Revolut has been on a mission todeliver just that. With an arsenal of awesome products that span spending,...About RevolutPeople deserve more from their money. More visibility, morecontrol, more freedom. And since 2015, Revolut has been on a mission todeliver just that. With an arsenal of awesome products that span spending,saving, travel, transfers, investing, exchanging and more, we'vehelped 40+ million customers get more from their money. And we're notdone yet.As we continue our lightning-fast growth, two things are essential tocontinuing our success: our people and our culture. We've beenofficially certified as a Great Place to Work in recognition of ouroutstanding employee experience! So far, we have 8,000+ people workingaround the world, from our great offices or remotely, on our mission. Andwe're looking for more. We want brilliant people that love buildinggreat products, love redefining success, and love turning the complexity ofa chaotic world into the simplicity of a beautiful solution.About The RoleThe Financial Crime Operations department is at the forefrontof Revolut's efforts to keep customers and their money safe ???? Thoseagents work directly with customers to resolve issues and flag potentialconcerns. Using cutting-edge technology, we aim to prevent financial crimein a way the financial world hasn't seen so far We're looking for a super-skilled Team Lead to make sure our analystsare operating at the best quality performance A solution-orientedindividual who will handle customer and agent issues and look to resolvethem. If you're ready to stop providing a service and join us indelivering WOW to our customers instead, let's get in touch What You'll Be DoingManaging a team of 10-15 financial crime analystsManaging the daily performance of employees, ensuring adherence to SLAexpectations (e.g. productivity and quality)Conducting regular one-to-ones, team meetings, and performancereviewsChallenging processes and procedure in the context of continuousimprovementRaising awareness of unusual trends in performance, team, attitude, andother management parametersSeeking to go above and beyond the role by taking ownership ofdifficult problems, resolving ongoing issues, and being a leader in theworkplaceActing as a point of contact for law enforcement agencies in ongoingcriminal investigationsWhat You'll NeedFluency in English (C1)1+ year of experience managing a team of 5+ FTEsThe ability to work well under pressure, manage multiple projects atonce, and meet tight deadlinesThe ability to communicate positively, effectively, and efficientlywith members of various internal teams, outside counsel, andregulatorsDemonstrated sound judgementNice to haveRelevant experience in AML/Compliance or card disputesFamiliarity with AML and sanctions regulations (JMLSG, ML regulations,OFAC, POCA, etc.)A strong understanding of the interplay between legal and businessriskPractical knowledge of SQLBuilding a global financial super app isn't enough. Our Revoluters area priority, and that's why in 2021 we launched our inaugural D&IFramework, designed to help us thrive and grow everyday. We're notjust doing this because it's the right thing to do. We're doing itbecause we know that seeking out diverse talent and creating an inclusiveworkplace is the way to create exceptional, innovative products andservices for our customers. That's why we encourage applications frompeople with diverse backgrounds and experiences to join this multicultural,hard-working team.Refer to our Data Privacy Statement for Candidates:https://www.revolut.com/legal/data-privacy-for-candidates for details onour data handling practices during your application. Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from homeWhen applying state you found this job on Pangian.com Remote Network.#J-18808-Ljbffr
