We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
In this role, you'll be responsible for leading a team of Account Managers who handle paying accounts and ensure successful service delivery, client satisfaction, and business retention. If you're someone who mentors and coaches team members, manages key client relationships, and helps to set strategic goals for account growth, we'd love to hear from you!
Your new adventure:Lead, mentor, and coach a team of account managers to achieve performance targetsConduct regular team meetings to review goals, discuss performance, and address challengesDevelop training programs and professional development initiatives for the teamSupport the team in building and maintaining strong client relationshipsAssist with resolving escalated client issues to ensure satisfaction and retentionTrack performance metrics, and ensure that goals are metMonitor client satisfaction and retention rates, implementing action plans as necessaryCollaborate with senior management to develop strategies for client account growth and retentionIdentify new business opportunities within existing client portfolios and work with account managers to capitalize on themEnsure that the team is aligned with company-wide objectives and goalsDoes this look like you?Bachelor's degree in Business, Marketing, or related field (Master's preferred)2+ years of experience in account management, client relations, or salesProven leadership experience, preferably in a team lead or supervisory roleStrong understanding of CRM software and account management processesExcellent communication, negotiation, and interpersonal skillsAbility to work under pressure and manage multiple priorities effectivelyAnalytical skills to monitor performance metrics and identify trends or improvement areasWhy Pipedrive:A value-driven work environment where people come firstA lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and BerlinA team serious about getting things done while not taking ourselves too seriouslyA world-class working environment full of the usual nice perks and some moreFreedom to execute your ideas with a passionate and motivated team supporting youFlexible working hours as long as you're there for your team membersLots of room for personal and career development, with internal and external training opportunitiesCompetitive salary including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
We're on the lookout for an account manager team lead to join our team in Lisbon.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
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