Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact centre software, bringing the power of cloud innovation to customers worldwide.
Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To support our continued growth, we are looking for a talented TA Coordinator to join our team. Reporting to the Director of Talent Acquisition, this role will support our EMEA recruiting team with scheduling and administrative support. We are a service-oriented team that prides ourselves on delivering a joyful and impeccable candidate and hiring manager experience. This is a great opportunity to join a vibrant, fun, and fast-paced TA team and gain experience across a variety of talent acquisition competencies! This position is based in Porto, Portugal.
Key Responsibilities:
Coordinate interview scheduling for candidates and interview teams, ensuring timely and efficient communication.
Act as a point of contact for resolving interview-related issues or conflicts. Address scheduling conflicts, technical difficulties, or other challenges promptly and professionally.
Create a positive and welcoming environment for candidates, making them feel valued and supported throughout the recruitment process. Act as an ambassador for our company culture.
Provide great customer service for our internal and external stakeholders.
Suggest opportunities for process improvement and efficiencies.
Assist with background check process.
Other duties as assigned by management.
Key Requirements:
1-2 years experience with high volume interview scheduling.
Experience working within an Applicant Tracking System.
Comfortable working with data and proficiency with Excel, Word, PowerPoint, and Outlook.
Proficient in English - both verbal and written.
Strong sense of urgency, good organizational skills and multi-tasking capabilities.
Ability to prioritize and meet deadlines in a rapidly changing environment.
Must be able to exercise good judgement and discretion; secure and maintain private and confidential information.
Ability to work independently with minimal direct supervision as well as collaborate in a team environment.
Has a service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience.
Bachelor's degree or equivalent work experience.
Nice to Have:
Greenhouse experience.
Benefits:
Five9 Shares.
Bonus Scheme.
10% Flexi Benefit.
Meal Allowance.
Medical Insurance.
Life Insurance.
25 day Annual Leave + Public Holidays.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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