At Hiscox (Permanent), in Lisbon, Portugal
Expires at: ********
Remote policy: Partial remote
About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries , we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.
In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule. The Team: The IT Services (ITS) function consists of ~100 IT professionals who deliver and maintain the technology that enables everyone at Hiscox, our partners, and our customers; every hour of every day. The Role: Hiscox are hiring for a Systems Administrator to work within our IT Services infrastructure team. Our business is fast moving, quick to decide and we have rapidly evolving targets and priorities. You will be used to working in a similar environment and will have the ability to work in a self-motivated and confident manner. Key Responsibilities: Act as a primary technical contact for key technical areas, coordinating with stakeholders and colleagues as required. Contribute to the planning, design, and delivery of IT initiatives. Configure tools to automate the provisioning, testing, and deployment of infrastructure. Produce and own system and infrastructure designs, policies, and documentation. Provide reports and proposals for improvements to colleagues and stakeholders. Provide advice and guidance to support the adoption of methods and tools. Drive IT Services in the migration towards a code-centric model for managing infrastructure. Act as a support escalation point for the 3rd line infrastructure support provider. Proactively manage IT infrastructure to minimise business disruption and identify and drive initiatives to improve the quality and effectiveness of the infrastructure services. Manage and provide 3rd-line support for infrastructure platforms in accordance with agreed service levels, standards, and processes. Discover and remove technical debt as part of a continuous improvement work ethic. Drive decision-making across different teams and disciplines, seeking informed decisions that lead to value-add, quality, and appropriate outcomes. Drive the adoption of Agile values, principles, and practices within IT Services. Actively contribute to the development of other team members. Embrace change and support the IT Services vision and strategy. Main requirements VMware vSphere (installation, configuration, performance tuning, capacity management) Operating Systems (including in depth troubleshooting and performance tuning experience) e.g. Windows Server, Red Hat Linux Scripting tool e.g. PowerShell HPE enterprise hardware e.g. HPE Simplivity, Synergy, and BladeCenter or other manufacturers. Enterprise backup solutions e.g. CommVault or other backup solutions. Enterprise storage arrays and fiber channel SANs e.g. Pure and Brocade Nice to have Build automation tools e.g. Terraform, Puppet Patch management tools e.g. Ivanti Event monitoring tools e.g. SolarWinds Cloud infrastructures e.g. Microsoft Azure Benefits & Perks Healthy work-life balance with our 35 hours/week and hybrid working system. Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave). Health insurance, gym allowance, pension plan, etc. After 5 years of work 1-month sabbatical leave. Team spirit with many opportunities to engage and an open culture.
