Are you Swedish speaking, thrive in a Customer Support environment, are fast and efficient, and perhaps also love to work in the sun 300 days a year? Well, keep reading!
Meet the client
Their aim is to be the world leader in gaming entertainment by providing their customers with the most entertaining and trustworthy experience possible while also reinventing the gambling industry. They are home to more than 30 well-known brands and are committed to long-term development and sustainability, aiming to revolutionize the industry for the benefit of their players, themselves, and the entertainment industry as a whole.
Your Responsibilities
Effectively communicate with customers in their designated language.
Maintain a high emphasis on quality, with particular attention to detail and accuracy.
Provide an outstanding client experience and resolve issues on the first contact.
Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
Respond to client inquiries via Webchat, Email, and Phone in a timely and professional manner.
Escalate requests where needed.
Thoroughly investigate player concerns.
Promote a "Safer Gaming" philosophy.
Stay up-to-date on rules, processes, and licensing needs.
Contribute to collective efforts by achieving necessary results.
Go above and beyond when engaging customers.
Participate in the Onboarding Programs.
What we are looking for:
English fluency and native level of Swedish.
Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
Strong communication/public relations along with active listening skills.
Customer orientation and the ability to adapt and respond to diverse characters.
Proficiency in working on computers and touch typing.
Ability to perform under pressure.
Accountability and conscientiousness.
What's in it for YOU?
Excellent work environment.
Attractive salary package.
Monthly incentive bonus.
Monetary vouchers on Birthdays and other special occasions.
Fully equipped kitchen and in-house entertaining space.
Options to enroll in Company's medical insurance plan.
Possibilities to enroll in Company's pension plan.
Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
A chance to advance professionally inside one of the world's largest iGaming organizations.
Relocation Perks:
Flights, transportation, and free accommodation for 2 weeks.
Monthly rent allowance.
Medical insurance.
Assistance with practical matters such as finding suitable housing to get you a great start in Cyprus.
What it's like to work at the company
They believe that people come first, and their family-oriented global culture is what drives them. They care about their employees and ensure that they have access to the most relevant and helpful tools and benefits.
Benefits of living and working in Cyprus
Fantastic Cypriot weather - 350 days of sunshine a year.
Advantageous tax rates - 0% income tax up to € 19,000/year.
EU member state - Direct flights from the majority of EU cities.
English is widely spoken.
Plenty of fresh air with low pollution levels.
Peaceful society with low crime rates.
Stunning beaches and natural scenery and incredible history.
Large expat community.
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