We are looking for 12 dedicated and detail-oriented Customer Service Administrators to join our client's newly established entity in Riga, Latvia.
Scope of Position:Our client is seeking a dedicated Customer Service Administrator to join their Customer Service team. In this role, you will provide optimal and proactive support to users, addressing various issues with a positive and professional attitude. You will be involved in daily administrative tasks, ensuring adherence to established routines and processes while suggesting improvements to enhance efficiency and customer satisfaction.
Responsibilities:
Customer Service:
Perform daily administrative customer service tasks
Follow established routines and processes according to the management system
Identify deviations and propose improvements to the management system
Personal Skills:
Structured, solution-oriented, and meticulous with a high level of service
Collaborate with colleagues to develop and digitize processes
Naturally service-minded, enjoys working with numbers and meeting deadlines
Holds a post-secondary education in finance administration
Accounting knowledge is a plus
System Knowledge:
Entré
MDM
Office package
Work Tasks:
Manage the switchboard according to current procedures
Monitor and ensure cases do not remain unresolved in the case management system
Create orders in the entrance and convey cases via the case management system
Assist with other administrative customer center-related tasks
Answer incoming calls and emails
Manage error reports from the customer case management system
Register work orders and convey them to the appropriate districts
Update data in Telenor
Assist with administrative tasks such as invoicing checks before invoices are released, credit management, and handling debt collection
Manage your inbox for customer admin and register customers in MDM
Update and change customer registrations and facility registrations for new agreements and adjustments
Manage layoff and exit activities
Handle invoice errors
Register new projects
What you are offered:
Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
OVP (Compulsory Health Examination): Full coverage.
Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
Attractive compensation and allowances: Basis role and experience.
Annual Leave: 4 calendar weeks of paid leave.
Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.
Our client offers a dynamic work environment with opportunities for growth and development. If you are structured, service-minded, and ready to contribute to a team-oriented setting, we encourage you to apply.
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