Swedish-Speaking Client Service Manager, Lisbon

Are you a Swedish speaker looking for an exciting new opportunity in Lisbon, Portugal? Our client is seeking an experienced Swedish-speaking Service Manager to join their team!

Your Role

As the Service Manager, you'll be the primary interface managing contract compliance and administrative responsibilities. Your daily tasks will involve:

Conducting Service Management Reviews with key client stakeholders to ensure services and performance align with business plans.

Coordinating regular contract reviews and capturing areas for possible changes or updates.

Managing customer relationships and ensuring overall customer health through regular reviews.

Handling customer enablement duties such as training, access requests, and ongoing customer needs.

Managing service level assessments, reporting, and analysis.

Reviewing Key Performance Indicators (KPIs) and providing action plans.

Seeking areas for process enhancements and driving improved performance.

Providing accurate, timely, and professional reports to senior management.

Participating in business meetings and contributing to day-to-day improvements.

Qualifications & Experience

Minimum Requirements

Bachelor's or Master's degree in a related field.

Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.

Professional Certifications

ITIL V3/v4 certification.

CISCO CSM.

Skills and Competencies

Strong communication skills.

Creativity and innovation.

Adaptability and flexibility.

Strategic vision.

Ability to develop others and themselves.

Organizational awareness.

Conceptual thinking and problem solving.

Effective action management.

Business planning and resource management.

Financial and budgeting management.

Why Choose Our Client?

Permanent contract.

Competitive salary.

Private health and life insurance from day one.

Monday to Friday working hours.

On-site work module.

Meal allowance on card/voucher.

Do you meet the requirements and are looking for your next professional opportunity in Lisbon? Apply now and take the next step in your career!

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