Swedish Speaker | Front & Backoffice Specialist | Digital Solutions

col-wideJob Description:

Job Description

Role & Responsibilities:
Taking responsibility:On behalf of your client , you will handle customer enquiries in writing and by telephone inSwedish. You will support customers with their extensive requests concerning digital topics such as vehicle apps.
Think comprehensively:In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
Implement reliably:Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.

Qualifications

Skills & Experience
Personality:customer-oriented, responsible and communicative;
Working method:professional, independent, reliable, service- and solution-oriented;
Experience and know-how:Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;
Language:Swedish languageskills at native speaker level in written and spoken in combination with good knowledge of English;
Training: No specific training required.

Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.