Swedish Speaker | Front & Backoffice Specialist | Digital Solutions

Job DescriptionRole & Responsibilities:Taking responsibility: On behalf of your client , you will handle customer enquiries in writing and by telephone in Swedish.
You will support customers with their extensive requests concerning digital topics such as vehicle apps.Think comprehensively: In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers.
You will also advise our customers on the existing digital product portfolio.QualificationsSkills & ExperiencePersonality: customer-oriented, responsible and communicative;Working method: professional, independent, reliable, service- and solution-oriented;Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;Language: Swedish language skills at native speaker level in written and spoken in combination with good knowledge of English;Training: No specific training required.Additional InformationWhat we offer you:Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.