This role contributes to the success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation to deployment as well as post go-live support. You will be responsible for deploying, configuring, and testing the solution, managing support to manufacturing sites,...
SUMMARY OF KEY RESPONSIBILITIES Management of client expectations for priority of support issue. L2 L3Offering activities of technical assistance to the key users in charge of the deployment of the solution on every siteOffering activities of technical assistance to the site that have already deployed the solution in productionAnalyzing the issues and proposing definitive solutions or workarounds to meet the needsIn charge of the corrective code necessary to the maintenance activityIn charge of the management of the application releases and application software deploymentPerforming audits for every site concerned by the support activity from a technical and organizational point of viewParticipating in the improvement of internal tools and processesBuilding out a knowledge repository for all support queries and fixes24/7 Shift support HUMAN COMPETENCIES Customer services integrity and confidencePersonable and committedPersonal professional learningSelf-motivated and diligentResults orientedGood problem-solving skillsAbility to prioritize tasks and to work effectively under pressureStrong customer orientationResponsibility and good communication skillsFluency in French (written and spoken) is required TECHNICAL COMPETENCIES Basic: IT background with SQL and JavaScript skillsNice to have: Experience with on-site manufacturing and logistics execution software implementationsKnowledge of C#, .NET, HTML, CSS, jQueryUnderstanding of Lean, Six Sigma, and Supply Chain principles would be an asset EDUCATION Degree EducatedSupply Chain and/or Manufacturing & IT Engineering TRAINING You will go through an intensive training program during your first month to develop your technical skills in implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.
CAREER DEVELOPMENT If you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.
ABOUT US SOFYNE Active Technology has been integrating and deploying MES, LES, and PLM solutions since 2005.
We support and advise more than 30 major industrial accounts in their innovation and digital 4.0 transformation projects.
With offices in London, Paris, Lyon, Geneva, Krakow, and Porto, we cover the audit, integration, evolution, application maintenance, support, and change management needs of our customers.
Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development, and added value for our clients in the automotive, energy, aerospace and defense, consumer products, and luxury sectors.
WHAT MAKES US SPECIAL: 200 specialized consultants (including Solution Architects, Project Managers, Techno-Functional Consultants, etc.)Complex projects of international scope, more than 31,000 project days per year1,800 hours of training in 20233 team building activities per yearCareer opportunities in expertise or managementA dynamic, collaborative, and multicultural environment where our specialists enjoy working and sharing SOFYNE is a talent maker! #LI-CD1
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