Support Representative - French Speaker Based in LisbonLisbon
Powerdot started with the vision that charging your car should be as easy as charging your smartphone. To bring this vision to life and accelerate it, we have recently secured €150M from Antin Infrastructure Partners, one of the world's largest investment funds.
Our Mission is as simple as ambitious - Accelerate Sustainable Mobility. We do this by investing, installing, and operating EV chargers with an innovative business model akin to an Infra and Tech scale-up. We help businesses find the right charging solution that fits their customers' needs, partnering with more than 1,200 partners across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with over 2,200 contracted locations.
Our Values: We are partner obsessed and create bespoke solutions to better serve our customers. We love the challenge of making EV charging simpler, readily available, and integrated with varied retail and service experiences. We are all about growing - our network, partner businesses, teams' professional development, and the EV ecosystem.
Responsibilities: The Support Representative will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg, and Poland. They will have the opportunity to work with different markets and will experience a dynamic day-to-day life characterized by a multiplicity of important functions at the HQ level:
Resolve a high volume of customer contacts through various support channels, including inbound and outbound calls and emails.Investigate case details to determine the root cause of issues and troubleshooting steps.Monitor our network of chargers to identify issues.Learn and master multiple applications and resources including contact management systems and knowledge bases.Communicate quickly and effectively with internal and external stakeholders.Triage and escalate urgent issues to drive them to resolution.Complete thorough documentation and notation on customer contacts and trends.Provide feedback to management teams regarding processes and trends.The Candidate we are looking for: Has previous experience in customer support, a high proactive and independent entrepreneurial spirit, combined with strong problem-solving, decision making, and leadership skills. The candidate must be accustomed to working in a fast-paced and ambitious environment.Is fluent in both oral and written French, English, and Portuguese to prepare business documents and conduct meetings in these languages. Spanish is a plus.Has empathy and a deep understanding of the user experience, with the ability to resolve customer support requests thoughtfully and creatively.Has strong written and verbal communication skills, is an effective communicator and listener, and adapts easily to varied communication methods.Has an interest and enthusiasm in the area of electric mobility; experiences in this area or a related field are highly valued.Is based in Lisbon or willing to relocate to Lisbon. Given the nature of the role, the candidate must be available to travel periodically across Europe.Get to know our benefits! Private health insuranceAnnual offsite eventsRecurrent team building events in local teamsAt Powerdot, we believe the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek a culture of diversity and inclusion, where equal opportunities and mutual respect prevail, and where everyone has the opportunity to speak up, challenge the status quo, and make a difference.
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