Support Manager

What are you working on? Genres: Puzzle, Casual, Word Games Platforms: iOS, Android For which tasks (responsibilities)? Handling requests through the ticketing system;
Responding to and moderating reviews on Google Play and App Store;
Collecting feedback: analyzing player reviews and identifying the most common issues to improve the game;
Diagnosing and resolving in-game issues;
Collaboration with the development team: relaying information about critical bugs;
Documentation: maintaining a knowledge base of common issues and solutions.
What kind of professional are we looking for? Relevant work experience of at least 1 year in the IT or gamedev industry;
Excellent communication skills and ability to work in a team;
Attention to detail and a high level of responsibility;
Knowledge of English – Advanced;
Knowing an additional language will be a plus.
Why do we enjoy working here? Official employment;
High salary level;
Medical insurance;
100% compensation for vacations, sick leave, and day-offs;
Compensation for educational and sports activities;
Work in a team without bureaucracy;
Opportunity to influence processes within the department.
Let's create hits together!