At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions. This could be your opportunity to join a project of international scope, with a client that needs you to meet the challenges of digital transformation. THE ROLE We are looking for a #TechTalent to work as a Support Engineer for an international project in the telecommunications sector. WHAT YOU'LL DO Build a set of customers satisfaction KPIs; Build a set of KPIs forperformance, stability, use cases and customer profiles for each product in the portfolio; Adept at diagnosing andtroubleshooting software and hardware problems, providing timely solutions, and delivering excellent customer service. WHAT WE'RE LOOKING FOR Proficient in diagnosing and resolving hardware, software, and network issues; Familiarity with virtualization technologies and cloud services; Good English communication skills, both verbal and written, for effective interaction with customers; Ability to empathize with customers and provide clear, concise, and understandable explanations; Proven track record of maintaining high customer satisfaction through efficient issue resolution; Assure the SLAs are assured by Fusion Organization; Adaptable and quick learner, able to comprehend new technologies and troubleshoot unfamiliar issues; Detail-oriented with a commitment to maintaining accurate and comprehensive documentation; Capable of generating reports, documenting troubleshooting steps, and creating knowledge base articles. WHAT YOU CAN EXPECT FROM US Stable professional career: Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career. Prospects for career advancement: You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve. Work Life Balance: By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area. Attractive, evolving compensation: When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and free psychology consultations. Do you identify with this position? If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to with the subject SE/AT/MO. Learn more about Axians #J-18808-Ljbffr
