Support Engineer

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.
Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.


What you will do: Application Support – provide primary support by dealing with support requests Continuous improvement of support procedures, tools and runtime environment Interact with various internal Product teams to troubleshoot and resolve complex problems Log and track issues ensuring the customer is kept aware of progress What you must have: More than 2 years in application support Great interpersonal and communication skills Time management, organization and prioritization Attention to detail – thorough in work carried out Teamwork – working together to meet deadlines Initiative – seeking continuous improvement and implementing best practice in technology environment Self-motivated and creative in all aspects of your work Excellent English skills – spoken and written What we consider a plus (not mandatory): Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role Experience with SQL Server Experience with scripting languages (ex: Powershell, Bash)

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