JOB DETAILS:
Position: Support Engineer (Azure)
Location: Portugal (open to candidates across Europe)
Work Model: Remote
DAY-TO-DAY DUTIES:
As part of our newly formed support team at Top Sigma, you will:
Set up and manage monitoring tools (e.g., Azure Monitor, Application Insights, Log Analytics) to ensure proactive detection of issues.
Analyze logs, metrics, and telemetry data to troubleshoot issues across Azure resources, such as VMs, AKS, storage accounts, and networking components.
Implement and maintain automation scripts for recurring issues and common incident responses using tools like Azure Automation, Logic Apps, or PowerShell.
If necessary, engage and coordinate with relevant stakeholders for incident escalation, including collaborating with the engineering team and Azure support.
Perform post-incident analysis to identify the root cause of incidents and suggest improvements to prevent future occurrences.
Maintain and update incident response runbooks, troubleshooting guides, and best practices for efficient incident resolution.
Provide timely updates to stakeholders during incidents and maintain clear documentation for incident resolution for knowledge sharing.
Review and refine incident management processes regularly to improve response times and incident resolution efficiency.
Be available during assigned on-call shifts to respond to incidents and alerts promptly.
REQUIREMENTS:
Proficiency in Azure services, including VMs, AKS, storage, networking, monitoring, and security.
Experience in troubleshooting and monitoring tools in Azure , including log analysis and telemetry data review.
Skills in automation and scripting , particularly with Azure Automation, Logic Apps, and PowerShell.
Fluent in English with excellent written and verbal communication skills.
Strong ability to collaborate with stakeholders and team members for incident escalation and resolution.
Availability for on-call shifts and quick response to alerts.
Nice to Have: Azure certifications or experience with DevOps and automation methodologies.
BENEFITS AND PERKS:
Remote work
Flexible working hours
Training budget
Health insurance
25 days of holiday
Office setup budget
Food allowance
ABOUT TOP SIGMA: At Top Sigma, we specialize in transforming our clients' operations through AI, cloud, and DevOps services. Our team of experts leverages cutting-edge Azure technologies to help businesses innovate and overcome industry challenges. We provide training, workshops, and consulting services to support clients in implementing cloud solutions and enhancing their DevOps transformation strategies.
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