Customer Service and Support Location: Lisbon, Portugal
Job Title: Support Consultant (European-Portuguese Speaking) - Betting App
Job Description Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role Serve as a knowledgeable consultant for customers in the sports industry.Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.Build sustainable relationships and trust with customers through open and interactive communication.Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.Offer feedback and recommendations to optimize internal processes.Your qualifications Have a high level of European Portuguese and fluent in English (B2) - Both languages written and oralHave an interest in sports and you are a team player with a positive attitudeHave good typing and computer skills (MS Office applications)Are tech-savvy, with the ability to quickly learn new software and toolsHave the ability to explain complex concepts clearly and conciselyPrevious experience in a customer service center is an advantage, but not requiredAvailability to work on rotational shiftsWhat's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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