Sobre o nosso cliente
Our client is an international client in the logistics area.
Descrição
Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;
Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues. This may involve remote assistance, phone support, or on-site visits;
Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base. Document known issues and create solutions for common problems;
Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues;
Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements;
Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues;
Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions;
Continuously monitor systems and applications to proactively identify and address potential issues before they impact users;
Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously. Collect feedback and provide insights for product improvement;
Stay updated on industry trends, best practices, and emerging technologies. Share knowledge and expertise with the support team and other stakeholders;
Additional responsibilities include supporting solution owners in solution analysis, design, development, implementation, and testing.
Perfil ideal
Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;
3 years of experience in solution support or a related IT role;
Experienced on IT Support Levels (L1, L2, L3, and L4);
Experience with end-to-end business process, application configurations;
Experience on ERP technical support and assistance to end users;
Previous experience in Supply Chain, Logistics (plus);
Fluent in English.
Vantagens
Great opportunity to join an international company;
Great opportunity to join a dynamic team.
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