Support Analyst (Erp) (m/f)Referencia: JN -********
Adicionado em 30.10.2024
Sobre os nossos clientes
* Our client is international client in Logistics area. Descriçao da oferta This client is looking for Support Analyst profile, focus on ERP support, with experience in international projects.
Description Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions; Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues. This may involve remote assistance, phone support, or on-site visits; Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base. Document known issues and create solutions for common problems; Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues; Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements; Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues; Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions; Continuously monitor systems and applications to proactively identify and address potential issues before they impact users; Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously. Collect feedback and provide insights for product improvement; Stay updated on industry trends, best practices, and emerging technologies. Share knowledge and expertise with the support team and other stakeholders; Additional responsibilities include supporting solution owners in solution analysis, design, development, implementation and testing. Profile Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology; 3 years of experience in solution support or a related IT role; Experienced on IT Support Levels (L1, L2, L3 and L4); Experience with end-to-end business process, application configurations; Experience on ERP technical support and assistance to end users; Previous experience in Supply Chain, Logisics (plus); Fluent in English. Job Offer Great opportunity to join an international company; Great opportunity to join an dynamic team. O que procuramos
ERP Support; ERP; Suporte ERP
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