Support Analyst

MAIN RESPONSIBILITIES
• Monitor critical user journeys of the team products.
REQUIREMENTS
• Be analytical - if an error occurs once it is an error, if it is repeated it is a problem that must be fully investigated.
• Dislike routine work - build software automation to eliminate manual repetitive tasks.
• Proactive in validating logs and metrics to detect potential problems or strange patterns.
• Be curious, customer-centric, resilient, and willing to learn.
• Monitor production/non-production services within the team's responsibilities.
• Engage with the development team throughout the product life cycle, ensuring product reliability.
• Knowledge of scripting languages (Python, Bash, GO, Other) to automate daily or corrective processes.
• Ability to understand different systems, their functionalities, and where they fit into an ecosystem.
• Availability to perform on-call prevention.
NICE TO HAVE
• Knowledge of Microservices.
• Knowledge of technologies:
• Shell
• AWS
• ELK, Prometheus & Grafana.
• Knowledge of collaborative platforms (Jira, Confluence, GitLab).
• Good skills in English, both written and spoken.
Are you interested in this opportunity? Send us your CV to ******.

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