What you can expect Are you a leader passionate about the Technology Industry? Do you have previous experience managing teams in a customer service environment, ensuring that they deliver the best service possible? Then, you are our new supervisor for this project! What you'll do Implement and optimize online conversation strategies; Manage and optimize landing pages; Expand the lead capturewith third parties and manage/negotiate those capture models; Define strategy, design, implement solutions and optimize digital KPIs; Provide analytical reporting; Implement and optimize PPC and PPL strategies; Implement and optimize SEO strategy. What you'll need Managing and motivating the team; Responsible for the development of each individual, to be accountable for the quality, productivity and attendance of the team; Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin; Ensuring the team's development, monitoring and evaluation; Ensuring the accomplishment of the Key Performance Indicators; Developing action plansfor continuous improvement; Please note that we will only consider CVs if submitted in English. Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit. Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal. #J-18808-Ljbffr
