What you can expect Are you a leader passionate about the cosmetics Industry? Do you have previous experience managing teams in a customer service environment, ensuring that they deliver the best service possible? Then, you are our new supervisor for this project!
What you'll do Managing and motivating the team monitoring and evaluation; Responsible for the development of each individual, to be accountable for the quality, productivity and attendance of the team; Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin; Ensuring the accomplishment of the Key Performance Indicators; Developing action plans for continuous improvement. What you'll need Native written and verbal communication skills in Italian; Good level of English Level minimum B2 (mandatory); Interest, passion and solid experience managing Teams (minimum 2 years); Availability for variable shifts; Experience in Beauty/cosmetics Industry (desirable); Experience in contact center and Digital Marketing (is a plus); Learn fast, agile and adaptable skills; Curious and sharp analytical mindset. Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit. Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.