Student Success Manager - French Fluent

Wait a minute.
Deep inside you are looking for a new adventure with…

Freedom: feeling free to work remotely or hybrid and being trusted to deliver
Ambition: growing up surrounded by smart colleagues driven to create something big
Impact: contributing to transform people lives at scale and feel your own impact in the company

And you deserve it because:

You've got a real talent for making online communities highly engaged. You know just how to pull people in and make them feel like they're part of something special.
You're not just managing a platform; you're there for the students, making their journey through our educational content as smooth and engaging as possible.
You've got a knack for numbers and a passion for diving into the data. Tracking engagement and satisfaction isn't just routine—it's how you pinpoint exactly what our community needs to keep thriving.

You also happen to want to use your experience as an awesome Community Manager or Customer Success Manager to contribute to impacting the lives of thousands of people?
Then this job might be for you!
This is a full-time position, carried out from our beautiful offices in Dubai, Lisbon, or from the comfort of your couch! Native or bilingual level in French is required and fluency in English as well.
But maybe YOU WONDER WHAT'S OUR STORY?
At Paradox, we are convinced that people do not want "just a job" anymore.
We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning.
PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.
But where do we start?
If you have an interest in personal development, you probably already know that:

Making things happen is a real struggle when you don't know what truly inspires you and how to get there;
Available resources are either boring or full of crazy unsubstantiated theories.

It needs to change, and we're here to make it happen!
OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.
In other words, we want to make personal growth as entertaining as watching Netflix.
How, you might be wondering?

We travel the world and surround ourselves with top entrepreneurs (Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar), world athletes (Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer), and artists (Gad Elmaleh - Comedian, Barry Osborne - Producer of Lord of the Rings and Matrix);
We reverse engineer their strategies for achieving success and lean on the latest researches about neuroscience;
We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), self-growth and performance, through a balanced set of e-learning programs, events and edutainment videos.

From one well-known Founder to a team of +50 people today (and counting!), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses.
TOGETHER, WE ARE DRIVEN BY ONE DREAM:

Helping 100 000 people achieve their dream and display their pictures on what we call the "100 000 dreams wall";
Giving our clients access to constant personal growth by reinventing their learning experience;
Have Will Smith and Richard Branson in our next documentary.

And that's where you come in.
YOUR MISSION
As the Student Success Manager for our coaching school, you will be responsible for ensuring the overall satisfaction, engagement, and success of our students.
Your primary focus will be on providing support and guidance to enhance the student experience, while fostering a positive and collaborative learning environment within our community platform.
YOUR 5 MAIN MISSIONS:
1- Onboarding and Orientation:

Ensure our new students are familiar with our learning platform and community platform and understand available resources.
Continuously assess and improve our onboarding process by regularly incorporating students' feedbacks and industry best practices.

2- Student Support:

Serve as the primary point of contact for student concerns and feedback.
Proactively provide support to students, addressing their needs related to coursework, resources, and community involvement.
Collaborate with the course delivery team to ensure students always have access to necessary resources and support services.

3- Community Engagement:

Facilitate discussions and activities within our community platform to promote engagement and collaboration among students.
Monitor community interactions, respond to inquiries and provide timely support.

4- Performance Tracking:

Monitor student progress, identifying potential challenges and corresponding action steps.
Track key performance indicators (KPIs) related to student success and engagement.
Track individual student progress, validating program requirements and facilitate the delivery of certifications upon successful program completion.

5- Feedback Collection:

Gather feedback from students on coaching programs, community activities, and overall satisfaction.
Use feedback to implement improvements and enhancements to better meet the needs of students.

DO YOU RECOGNIZE YOURSELF?

Top gun Student Success Manager: you have proven experience in community management, student support, or a related role.
Strong interpersonal qualities: you enjoy human interaction, naturally adapt to different individuals, and can establish high-quality connections with a diverse range of people.
Tech Savvy: you are proficient in using community platforms and other communication tools.
Organized, responsive, and rigorous: you can manage multiple tasks concurrently, prioritize effectively, excel in execution, focus on results, and pay attention to details.
Creative and resourceful: you have a strong ability to find new solutions to enhance the quality and impact of our coaching products.
Client-Centric Focus: you understand client needs and feedback, maintaining a client-centric approach to ensure coaching solutions remain relevant.

Language
French: Bilingual/Native English: Fluent
IT MIGHT NOT BE FOR YOU

You don't like to be challenged and grow in your job.
You don't like receiving or giving tough feedback.
You don't usually try to improve the processes in place.
You like to have very specific tasks assigned to you that won't evolve in the course of a year.
You like to be told what to do or how to do something on a daily basis.
None of the following reflects your personal interests: personal development, coaching, professional growth, education, edtech, teaching, edutainment, impact startups.
Your only driver is joining a full-remote company.

JOIN US IF YOU CRAVE
Growth & Ambition
Being surrounded by top team who strive to perform whilst being in a good mood.
No more bosses, but ongoing conversations to support your professional development.
Being part of an ambitious company with a lot of growth opportunities.
Impact & Meaning
Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people.
Waking up in the morning knowing you are making a difference: we receive messages every day from clients who have successfully lost weight, quit smoking, reached milestones in their business, built better relationships, and made positive changes in their lives.
Freedom & Well Being
A company culture based on autonomy & accountability.
Flexible working hours.
A remote culture from day one with the freedom to work from wherever you want.
Magnificent offices in Dubai, Paris, and soon Lisbon.
Standing desks paid by the company, if you live far from our offices.
Macbook to be the most efficient in your work.
350€ per year paid by the company to take care of yourself.
150€ per year paid by the company to boost your knowledge.
1:1 coachings: a Paradox coach supporting you personally or professionally.
Annual team building.
HOW TO APPLY
That job description resonated with you?
Click on "Apply for this position" and fill out a short questionnaire to tell us more about yourself and send us your CV!
Hiring process
A 6 to 8 minutes application survey.
A 15-30 minutes video call with Timy, who's handling hiring, to assess the fit between the position, the company, and your own career path.
A video-call focused on your career with Alexandra, our Head of Coaching School, to review your background & see how we can match your desires with our needs.
A culture-fit video call to check in depth the alignment between you and our values and culture.
Reference calls to get in-depth insights about how you work in different environments.
Welcome aboard!
About our hiring process
Our recruitment process is tailored to do our best to avoid that you or us realize that we're not a perfect fit in two or six months. It might seem long, but every step serves a purpose and will allow us to get to know you better as much as it'll help you understand more where you'll be stepping in.
We also want you to have time to ask all of your questions regarding your job description, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.
The steps mentioned above can be rearranged depending on yours and the interviewer's availability.
How to nail your Paradox application?
Tailor your CV & application to our specific job description and company. Attention to detail is important as an employee as it is as an applicant!
Complete the different steps of the application process in a timely manner, to ensure you don't miss out on this opportunity!
Help us organize calls with your previous managers (or colleagues and/or clients depending on context and positions) at the end of the recruitment process.
Prepare your interviews and the questions you will ask at each step, depending on who's conducting it.

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