Your responsibilities and impact as a Streaming Platform Experience Advocate will be:Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:Answering incoming queries from customers via phone, email and chatIdentifying issues and provide solutionsEnsuring high level of customer satisfactionRecording data in the CRM systemProviding ad-hoc supportBeing a team player and participate in the success of the team and projectSkills, qualifications and interests you need to succeed in this role:The company is recruiting on soft skills, regardless of your field of studies – they will train you in each aspect of the job. Are you customer service oriented, have good communication skills, pro-active and a team player? Then they might have an opportunity for you to join them!A native level of German and at least a B1 level of EnglishEnthusiasm about movies, shows etc.Knowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceWhat's in it for you?Type of contract: a long-term fixed term contract, renewable every yearWorking hours: rotating shifts (5 days/week, weekends included, 8 AM - 9 PM)Salary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 950€ -1.000€ gross/month (based on level of experience)Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience)For international candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sport activities and social events organized by the companyReal career opportunities in different career paths(*) fully paid training periodYour Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous café cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment
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