Streaming Platform Advisor (Italian Speaker)- 2K Signing Bonus

Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work remotely in Portugal.Position: Streaming Platform AdvisorLocation: RemoteContract Type: 6 months contract (opportunity of renewal)Starting Date: 31 July 2024Shifts:Monday to Sunday (including bank holidays)07:00 AM - 09:00 PM (8 hours per day in rotational shifts)2 Days Off: rotational daysCompensation and Benefits:Welcome Bonus: 2000€SalaryPerformance BonusCompensation BonusDaily AllowanceTransportation AllowanceHealthcare: Free from day 1 (fully covered after 6 months)Requirements:Italian (C2) + English (B2)Experience in Customer Support (preferable)Internet with fiberHigh School Diploma (mandatory)EU citizenship or Portuguese residence card/permit (mandatory)Availability to work in shifts (mandatory)Job Responsibilities:First point of contact for viewers and a critical brand ambassador.The right person for this role is enthusiastic about addressing our client's customers' needs, aiming to provide excellent service.Assist viewers through phone, chat, and emails regarding different queries.Provide account and application support to viewers, namely regarding software functionality.Provide technical support, troubleshooting system configurations, and network settings.Provide accurate and real-time responses to the viewer's inquiries.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Are you excited about this opportunity?
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