Store Manager - Tourist Activities

KPIs Management & Analysis | Team Management | Customer Experience FocusLeading company in the retail/hospitality sectorSobre o nosso clienteOur client is a leading company in the retail/hospitality sector.DescriçãoReporting to the Management, the Store Manager - Tourist Activities will have the following main responsibilities:Supervise daily store operations, ensuring optimal staffing, effective inventory management, and efficient resource allocation.Coordinate and execute in-store and partner events, collaborating with local businesses and vendors to deliver exceptional customer experiences.Maintain high customer satisfaction by providing proactive service, promptly addressing issues, and managing client expectations.Recruit, train, and manage store staff, offering ongoing mentorship and fostering a culture of accountability and excellence.Analyze sales data, set performance targets, and implement strategies to achieve or surpass store goals.Ensure compliance with health and safety regulations, particularly during high-traffic periods.Adapt operations for seasonal changes, ensuring smooth transitions between peak and off-peak times.Manage operational budgets, controlling costs and identifying opportunities for efficiency.Perfil idealAs Store Manager - Tourist Activities, you will need to be/have:Relevant higher education for the role (preferred but not mandatory);Previous experience in the role or similar positions;Strong leadership skills, with the ability to motivate and inspire a team;Excellent communication and interpersonal skills;A passion for sales and working towards targets;Exceptional customer service skills, with the ability to handle difficult situations professionally and efficiently;Strong organizational and time management skills to prioritize tasks and meet deadlines;Analytical skills to interpret data and make data-driven decisions;Ability to adapt to a dynamic and fast-paced environment;Ability to work flexible hours, including evenings, weekends, and holidays;Proficiency in English.VantagensA great opportunity for you.
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