.CUSTOMER ADVISOR - ZEGNA PORTO, PORTUGALAt Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. We're looking for an impressive Store Customer Advisor in Oporto, Portugal to contribute to our proud legacy and help shape our vibrant future.What Makes You, Makes ZegnaThe legacy of Zegna would not exist if it weren't for the unique skills of every person on our team; the makers, masters, designers, and doers. Everyone contributes.As a Zegna Store Customer Advisor, you bring the human touch to the luxury experience. You are our ambassador, sharing both our rich heritage and collections to create an atmosphere of energy and passion for the Zegna brand. From the moment the customer enters the store, you make use of the gestures and rituals of the selling ceremony to provide a service that is as personal as it is exceptional.This is a role we value highly in our organization. As someone who spends time with our customers every day, you shape their perception of our brand and ensure our ongoing growth and legacy.What Makes Up Your DayThe customer experience starts with you, so your role is vital in ensuring every interaction is memorable and personal. You'll learn the stories behind the Zegna brand, products, and craftsmanship and use these to authentically engage with customers as you share our offering. This continues when the customer leaves the store, as you build ongoing relationships with them to make them feel a valued part of the Zegna world.You and your colleagues are accountable for achieving sales targets for your store, executing the plans provided by your store manager, as well as using your own initiative to suggest alternative strategies. You need to work smart—staying on top of the store stock situation and adjusting your techniques to maximize sell-through.You are tasked with a range of customer service roles, including performing fittings and alteration measurements, and potentially becoming a Made-to-Measure specialist. You're also there to listen to customers and share their feedback with us, ensuring that should they have any issues, they're resolved with care.You are responsible for ensuring the store environment is always on par with what our customers expect of us. To achieve this, you'll use visual merchandising, product, and packaging guidelines to create a truly exceptional experience.There are also a number of operational tasks you may be asked to perform, including stock room management, inventory, cashiering, and reporting.What Makes You, Makes Our TeamWhen you join Zegna, you join a team, working together to shape the future of our company. To be successful in this role, you have a passion for style that you take with you no matter where you go, mixing casual and luxury looks to fit your active lifestyle. You're curious by nature, adventurous, and interested in technology
