.Tock's vision 9 years ago argued that Tuesdays are not Saturdays—that all hospitality businesses need an availability and payment tool to optimize demand and maximize availability. Nine years later our tool has revolutionized the industry and set new standards and best practices, most notably for thousands of the world's best restaurants and wineries. We want to take the same vision and reimagine these tools so all businesses—from the high-end to neighborhood spots—can take advantage of our powerful and innovative benefits to run more successful businesses.As a Staff Product Designer on the Customers team, you will play a crucial role in our mission by taking full ownership of our product. You will lead the design strategy working closely with product managers and engineering partners to build the tools that enable Tock customers to maximize revenue and provide exceptional experiences for their guests.You will report to the Product Design Manager of the Customers team and your workplace type may be hybrid or remote. RESPONSIBILITIES Be the go-to design expert for all matters related to inventory management, pricing, and business settings. Identify new, large opportunity areas through proactive discovery, research, and collaboration. Create rational, articulable, elegant solutions to complex problems. Contribute to OKRs, product strategy, vision, and roadmap by working closely with Product and Engineering partners in a triad model. Build influence with Tock's leadership to guide product strategy. You'll have the ability to work from discovery and concept through detailed design and delivery. Collaborate with up-stream and down-stream product teams to ensure a consistent user journey. Be data-driven and have an interest in measuring and improving the experience. Facilitate user research and testing, ensuring usability and product consistency. QUALIFICATIONS 7+ years of relevant design experience. Be able to turn large amounts of customer feedback and insights into simple design and user experience tasks. Ability to prototype large product concepts as well as detailed micro-interactions. An expert at using a systems approach to design. Experience leading the creation and execution of a research plan. Proven ability to put yourself in the customer's shoes and come up with ideas that are relevant and enticing. Benefits & Perks A choice between medical plans with an option for 100% covered premiums Flexible paid time off 401k with employer match Paid parental leave Fertility and adoption benefits Education reimbursement Pretax commuter benefits Employee Assistance Program Charitable donation match 6 Global Employee Resource Groups (ERGs) Cash Compensation Range: $170,000 – $220,000 USD The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors
