Tock's vision 9 years ago argued that Tuesdays are not Saturdays—that all hospitality businesses need an availability and payment tool to optimize demand and maximize availability. Nine years later our tool has revolutionized the industry and set new standards and best practices, most notably for thousands of the world's best restaurants and wineries. We want to take the same vision and reimagine these tools so all businesses—from the high-end to neighborhood spots—can take advantage of our powerful and innovative benefits to run more successful businesses.
As a Staff Product Designer on the Customers team, you will play a crucial role in our mission by taking full ownership of our product. You will lead the design strategy working closely with product managers and engineering partners to build the tools that enable Tock customers to maximize revenue and provide exceptional experiences for their guests.
You will report to the Product Design Manager of the Customers team and your workplace type may be hybrid or remote.
RESPONSIBILITIES
Be the go-to design expert for all matters related to inventory management, pricing, and business settings.
Identify new, large opportunity areas through proactive discovery, research, and collaboration.
Create rational, articulable, elegant solutions to complex problems.
Contribute to OKRs, product strategy, vision, and roadmap by working closely with Product and Engineering partners in a triad model.
Build influence with Tock's leadership to guide product strategy.
You'll have the ability to work from discovery and concept through detailed design and delivery.
Collaborate with up-stream and down-stream product teams to ensure a consistent user journey.
Be data-driven and have an interest in measuring and improving the experience.
Facilitate user research and testing, ensuring usability and product consistency.
QUALIFICATIONS
7+ years of relevant design experience.
Be able to turn large amounts of customer feedback and insights into simple design and user experience tasks.
Ability to prototype large product concepts as well as detailed micro-interactions.
An expert at using a systems approach to design.
Experience leading the creation and execution of a research plan.
Proven ability to put yourself in the customer's shoes and come up with ideas that are relevant and enticing.
Benefits & Perks
A choice between medical plans with an option for 100% covered premiums.
Flexible paid time off.
401k with employer match.
Paid parental leave.
Fertility and adoption benefits.
Education reimbursement.
Pretax commuter benefits.
Employee Assistance Program.
Charitable donation match.
6 Global Employee Resource Groups (ERGs).
Cash Compensation Range: $170,000 – $220,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation. Tock's Growth
Awarded Fast Company's "Most Innovative Companies" for 2021.
Awarded Built In's "Best Places to Work" in 2020, 2021, 2022, and 2023.
Awarded America's Hottest Brands of 2020 by AdAge.
Won Chicago Tribune's "Game Changer" Award for industry innovation.
Reached a global customer base of 30 countries operating in 200+ cities.
Processed over $1 billion in prepaid reservations.
Named one of 2019's 50 Startups to Watch.
Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more.
About Tock
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers .
Our Commitment
Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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