Sr Technical Acct Mgr (EMEA), ES - EMEA - North Job ID: 2692026 | AWS EMEA SARL (Finland Branch) - G94
At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.
The Role
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more.
This position will require the ability to travel 10% or more as needed.
As we continue to rapidly expand in EMEA, you'll have opportunities to develop your technical, consulting, and leadership skills while working with talented cloud technologists. You'll also have the chance to receive mentorship and gain AWS certifications.
Key job responsibilities:
You'll advise on solutions, provide technical guidance, and advocate for the customer.
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
Develop trusting relationships with customers, understanding their business needs and technical challenges.
Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.
Consult with a range of partners from developers through to C-suite executives.
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
Proactively find opportunities for customers to gain additional value from AWS.
Provide detailed reviews of service events, monthly & quarterly metrics, and detailed pre-launch planning.
Solve a variety of problems across different customers as they migrate their workloads to the cloud.
Uplift customer capabilities by running workshops, brown bag sessions, etc.
BASIC QUALIFICATIONS
Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
Ability to juggle tasks and projects in a fast-paced environment.
Customer obsessed.
PREFERRED QUALIFICATIONS
Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.
Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
Posted: November 4, 2024 (Updated about 21 hours ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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