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Sr. Site Reliability Engineer (SRE)
Location: Remote but must be located in Portugal
High-level Responsibilities:
The Sr. Site Reliability Engineer (SRE) is responsible for the availability, performance, monitoring, release engineering, and incident response, among other things, of the platforms and services the company runs and owns. SRE ensures that enterprise services have reliability and uptime appropriate to defined service levels. SREs are focused on optimizing existing systems, building cloud infrastructure, and eliminating manual work through automation.
Down in the weeds…
Analyzing and troubleshooting large-scale distributed systems in the public cloud
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
Improve and maintain monitoring and logging solutions that measure availability, latency and overall system health of production systems
Provision and manage cloud infrastructure through automation and infrastructure as code
Restore healthy operation of applications and services through sustainable incident response and blameless postmortems
Follow and monitor security and compliance best practices
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
About you…
Ability to program with one or more high level languages, ex: Typescript, Python, etc
Configuration Management and Infrastructure as Code (e.g.: CloudFormation, Ansible)
Monitoring and Alerting tools, ex: AWS Cloudwatch, New Relic, etc
Incident management/on-call, ex: PagerDuty, etc
Gather and analyze metrics to assist in performance tuning and fault finding
Education and Experience...
Bachelor's degree from a four-year college or university, or three to four years related experience and/or training; or equivalent combination of education and experience. 3+ years of software engineering and/or IT operations and infrastructure experience preferred.
The Interview Process:
Recruiter interview with a Talent Acquisition Specialist
Interview with Project Team
Final interview with our Program Leader
To thrive at Tillster, all talent must exhibit professional experience in and a strong commitment to our core values:
Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals.
Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
Drive Results: Focus on achieving tangible outcomes and delivering high performance.
Own It: Take responsibility for your actions and the success of your work.
Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (PORTUGAL):
Compensation competitive to market and geographical location.
Meal allowance for each day worked available through meal card.
Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee's cost.
Holidays: Up to 14 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer. No Visa Sponsorship. Principals only – no Agencies or calls please.
About Tillster...
Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.
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