ABOUT MERCADÃO
Mercadão is a business specialized in on-demand delivery of big basket orders. With presence in Portugal and in Poland, we provide our customers instant access to the best retailers, allowing them to have their groceries delivered in less than 2 hours.
We have a vision: become the best logistics as a service player for a seamless ecommerce same day delivery experience while delivering value to our shareholders.
We are looking for someone that has a real passion for delivering exceptional service, and who is savvy with adapting their tone to suit the customer & drive growth.
YOUR MISSION
We are seeking a strategic and results-driven Senior Operations Manager to join our team and lead our operations to the next level. Reporting directly to the Country Manager, the ideal candidate will have a strong background in logistics, operations management, and team leadership, with a keen eye for driving operational efficiency and achieving business objectives.
THE JOURNEY
Strategic Leadership: Develop and implement strategies to increase order volume, optimize delivery times, and enhance overall operational efficiency.
Team Management: Lead and mentor the Full Shopper, Special Ops, and Real-Time teams, fostering a culture of accountability and continuous improvement.
Performance Monitoring: Oversee real-time operations to ensure optimal delivery services, adherence to delivery slots and minimize rescheduling and cancellations. Drive a culture of continuous improvement within the team.
Process Optimization: Identify and address bottlenecks in the picking and delivery processes, working closely with 3PL partners to ensure seamless operations.
Freelancer Reliability: Develop and implement strategies to improve the reliability and performance of the entire operational chain.
Stakeholder Collaboration: Work closely with the leadership team to align operations with company goals and customer expectations.
Data-Driven Decisions: Utilize data and analytics to drive decision-making and measure success against key performance indicators.
Compliance: Be in charge of a full-length labor compliance strategy.
Financial Acumen: Have a cost-conscious mindset and the ability to project and read the P&L.
WHAT YOU WILL BRING TO THE RIDE
Bachelor degree in Business Administration or related field.
3+ years of previous relevant experience in logistics, operations, retail, project management, business development with at least 1+ of them managing fast-paced teams.
Proven experience in operations management, preferably in logistics, delivery services, or a similar field.
Strong leadership skills with the ability to inspire and motivate diverse teams.
Excellent problem-solving abilities and a data-driven approach to decision-making.
Experience managing third-party logistics providers and freelance workforces.
Ability to work in a fast-paced, dynamic environment with a focus on results.
Customer-oriented with a strong operational drive and hands-on attitude .
Proactive project management skills with a focus on what moves the needle.
Ownership, Organization and Reliability.
Excellent communication & written skills in Portuguese and English.
We believe driven talent deserves:
A pivotal role in a growing company with the opportunity to shape the future of our operations.
A dynamic and supportive work environment.
Opportunities for professional growth and development.
Benefits package:
Top-notch private health insurance.
Meal allowance Card.
? Holidays - extra days off.
Birthday day.
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