Sports Retail Customer Service Agent (French Speaker)

You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and try to keep their satisfaction.
Your responsibilities and impact as a Sports Retail Customer Service Agent will be:

Being a mentor to consumers in different fields (there are several projects)
Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
Identify new business opportunities by cross and upselling
Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
Being in contact with other departments and redirecting related cases and issues to related departments.

Skills, qualifications and interests you need to succeed in this role:

Speaking a native level of French and at least a B2 level in English
Knowing the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skilful at communicating with people
Enjoy being energetic, innovative and working proactively at a fast pace
Getting excited about intercultural communication and the expatriate lifestyle
Are already living in or willing to relocate to Lisbon for an international career and life experience.

What's in it for you?

Type of Contract: 12 months contract (renewable)
Working Hours: 40h/week; 5 days/week in rotative shifts from Mon-Sat from 7 AM to 10 PM
Training fully paid (approx. 3 weeks)
Extra Perks:
Private health insurance from day 1
International environment with team building events etc
Relocation Package

Your Future Company:This fast-growing multinational company has more than 50,000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.
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