Sports Retail Customer Service Agent (French Speaker)

You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in your contact with customers and try to keep their satisfaction.
Your responsibilities and impact as a Sports Retail Customer Service Agent will be:

Being a mentor to consumers in different fields (there are several projects)
Providing the best possible answers and solutions to questions and concerns from customers in the way you are most confident: over the phone, via e-mail, or social media;
Identifying new business opportunities by cross and upselling
Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
Being in contact with other departments and redirecting related cases and issues to those departments.

Skills, qualifications and interests you need to succeed in this role:

Speaking a native level of French and at least a B2 level in English
Knowing the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skilled at communicating with people
Enjoy being energetic, innovative, and working proactively at a fast pace
Getting excited about intercultural communication and the expatriate lifestyle
Already living in or willing to relocate to Lisbon for an international career and life experience.

What's in it for you?

Type of Contract: 12 months contract (renewable)
Working Hours: 40h/week; 5 days/week in rotating shifts from Mon-Sat from 7 AM to 10 PM
Training fully paid (approx. 3 weeks)
Salary Conditions(*): 1040€ gross/month + 150€ gross/month performance bonus + meal vouchers (7€/work day)
Extra Perks:
Private health insurance from day 1
International environment with team building events, etc.
Relocation Package

Your Future Company:
This fast-growing multinational company has more than 50,000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch, they have achieved worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.

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