.Specialist GBS Credit & Collections - Spanish Speaker adidas Porto HUB provides globally unified services to adidas employees, consumers and other users, based on standardized and automated solutions across different functions and markets. We leverage state of the art technology and encourage a human-centric and innovative mindset to continually raise the bar of the user experience. This is enabling us to drive operational efficiency, improved agility and better decision-making whilst reducing complexity in adidas. Our mandate is to be the foundation for an agile and efficient company. This is our role to support adidas mission of being the best sports brand in the world. We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce which reflects our consumers and communities. We champion individual uniqueness and cultivate a culture of belonging, so that everyone can create at their best. Purpose & Overall Relevance for the Organization: The Credit and Collections team is responsible for performing daily activities such as dunning and collection, dispute management and credit management, together with the support in projects and process standardisation initiatives. The pursue of excellence in all deliverables and being recognized as a highly trusted partner by stakeholders are the pillars for the team's success, ensuring a stable and flawless business platform to adidas Europe. Key Responsibilities: Ensure a timely collection of receivables by working closely with the customer and internal stakeholders and solve any causes of non-payment. Ensure that all payments received are allocated accurately and timely without any errors. Follow-up in case of discrepancies and ensure they are handled within a reasonable time frame. Manage customer relationships, which includes problem resolution and root cause analysis. Assess and review the credit risk on the customer on a regular basis to mitigate risk for adidas according to credit policy. Perform review, analysis and proposal of release on credit block deliveries. Track disputes, forward to the right department for their solution and follow-up until their closing. Identify improvement opportunities and support their implementation. Ensure desktop procedures are updated in line with standards and policies